Legal
Privacy policy
This policy covers information collected through this website. Your medical record and its handling are governed separately by HIPAA and by the notice you receive at the practice.
What we collect
This website does not require you to create an account and does not ask for personal information to browse it. If you contact us through the site or by phone, we collect what you choose to tell us — typically your name, phone number, email address, and the reason you got in touch.
Our web host records standard server information such as IP address, browser type, and the pages requested. This is used to keep the site running and secure.
We do not sell your personal information, and we do not share it with advertisers.
Cookies, analytics, and advertising
Like most websites, this one may use cookies and similar technologies to see how it is being used and whether our advertising reaches people looking for a dentist. Tools like these report things such as which pages were visited, which links were clicked, and the general area a visitor is in. They are run by companies such as Google and Meta, which receive that information and handle it under their own privacy policies.
We draw a hard line at your health information. We do not send your name, contact details, appointment requests, or anything about your dental history, your treatment, or the care you were reading about to any analytics or advertising company — and we do not permit them to combine what they collect here with your patient record. These tools run only on the ordinary pages of this website. They are never placed on a form where you would enter personal or medical details.
This site also loads its typefaces from Google Fonts, so your browser requests them from Google and Google receives your IP address as part of that request.
What is running today: as of August 2026 this site uses no analytics and no advertising trackers, and has no chat widget or online booking tool. Google Fonts is the only third party it contacts. This section describes what we may use so that you know the rules we hold ourselves to; if we add any of it, we will update this page and the date in this paragraph.
How we use it
Information you send us is used to respond to you, to schedule and provide dental care, to handle billing and insurance, and to meet our legal and professional obligations. We do not use it for anything else without telling you.
We may share information with third parties who help us operate — for example our web host, our practice management software, or your insurance carrier when you ask us to bill them. They are permitted to use it only to provide that service.
Your health information
Your dental records are protected health information under HIPAA and are governed by our Notice of Privacy Practices, which you receive at the practice and can request a copy of at any time. That notice, not this page, is the authority on how your medical record is handled.
Please do not send medical details, insurance numbers, or anything sensitive through a website form or ordinary email. Email is not a secure channel. Call us at (978) 663-3010 instead.
Your choices
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete information we are not required to retain. Dental records are subject to legal retention periods, so we cannot always delete those on request.
Most browsers let you refuse or clear cookies, and this site works without them. If your browser or an extension sends a Global Privacy Control signal, we treat it as a request to opt out of any advertising cookies. You can also opt out at the source through Google’s Ads Settings and Meta’s ad preferences.
Children
This website is not directed at children and we do not knowingly collect information online from anyone under 13. We do of course treat children as patients — that information is provided by a parent or guardian at the practice and is handled as protected health information.
Changes and contact
If this policy changes, the revised version will be posted here with a new date. Questions about it can go to the practice directly:
Billerica Family Dental
474 Boston Rd, Billerica, MA 01821
(978) 663-3010
Last updated 5 August 2026.